Enhanced Communications Group, LLC
312 SE Delaware
PO Box 936
Bartlesville, Oklahoma 74005

 

JOB TITLE CUSTOMER SERVICE REPRESENTATIVE I

 
BRIEF DESCRIPTION OF ESSENTIAL ELEMENTS: Do you wake up in the morning with a desire to find solutions and make customers rave about your service? Are you efficient, courteous and detailed? Do you have two years of customer service experience treating customers like family in a call center and retail environment? Then you might be a good candidate to join our customer service team.
 
ESSENTIAL TASKS AND RESPONSIBILITIES: Duties include answering telephone calls, responding to customer internet (chat) inquiries, promoting company products and services, receiving payments and shipping. The ideal candidate is energized by researching and resolving complaints to ensure customer retention and satisfaction. Responds to customer inquiries regarding orders, billing, and technical problem notifications. Also performs other projects as assigned.
 
EXPERIENCE OR EDUCATION REQUIRED: High school diploma or its equivalent.
 
SPECIAL REQUIREMENTS OR CERTIFICATIONS: Must type proficiently and accurately, have basic personal computer skills, including web browsing and on-line services, be an effective verbal and written communicator, possess a team-oriented work ethic, project a positive attitude and have basic task prioritization and problem-solving skills.
 
ANTICIPATED WORK SCHEDULE: Full Time 8-Hour shifts available weekdays (M-F) 8:00 AM - 8:00 PM with potential for occasional overtime. Regular Part Time 4-Hour shifts available weekdays (M-F) 8:00 AM - 12 PM or 4:00 PM - 8:00 PM Some weekend shifts may become available. All shifts potential for Saturday hours in the future.
 
WORK LOCATION: Call Center, Bartlesville, Oklahoma. No relocation assistance available.
 
COMPENSATION: Starting Pay Rate: $10.00 - $12.00 per Hour, based on experience.
 
ANTICIPATED FILL DATE: To be determined
 
ABOUT Enhanced Communications Group, LLC: Established in 1997, with headquarters in Bartlesville, Oklahoma, ECG is a nationwide telecommunications provider offering quality voice and data products to residential and commercial customers. ECG is an independent, privately held company.


Employee Benefits Summary